Ambient Weather Support

There have been significant reports of connection issues with Asus and Arris routers. Our Wi-Fi chip manufacturer resolved these issues with an updated SDK (many non-Ambient Weather devices share the same issue), which was implemented in WiFi Firmware Version 4.2.6.

If you are running Firmware Version 4.2.4 (or prior), there are two options:

Option 1 - Temporarily change the encryption on your router, until after you upgrade, and then set the encryption back to the nominal settings.

Open up a web browser (Internet Explorer, for example) and enter the IP address http://192.168.0.1 in your browser’s address bar and press Enter. The Login window will prompt for the router configuration username and password.

• Select only 802.11 b/g/n mode. The other two options do not work at all for most Wi-Fi modules. We believe these routers have a general problem with 802.11n and 802.11b/g.
• Make sure “AP isolation” is disabled.
• Make sure no security option is selected.

To update the WiFi firmware, you must first download the awnet app for mobile devices a guide here can assist. After the firmware update, you can return your router to it’s normal settings.

Option 2 - Send the weather station to us, and we can upgrade the firmware for you. To get started, please visit: www.AmbientWeather.com/rma.html